FairMeals

FAQ


How does FairMeals work?

Simply install the app, search for the desired dish and place an order. Then appear in the indicated time period in the gastronomy business, show the code from the app and take the reserved order with you.

What is FairMeals?

FairMeals is a market platform that allows gastronomy businesses to sell their daily surplus food at reduced prices in real-time to clients. With FairMeals we do 4 times good.

We increase the turnover for gastronomy businesses and reduce their costs for food waste disposal. Likewise, through marketing/image effects we increase the number of (new) customers for gastronomy businesses. Our customers we offer significant savings and the chance to test new places. The environment is less constrained through an optimised use of resources and fewer emissions.

Last but not least, 5% of FairMeals revenue is donated to Charities who fight against hunger.


Why do we want to save food?

Every year, consumers in industrialized countries waste almost as much food as the entire net food production of sub-Saharan Africa (222 million vs. 230 million tons). In Germany alone that’s about 82 kg of wasted food per person.

One THIRD of the world’s entire food supply could be saved by reducing waste – which is enough to feed 3 billion people. The FAO estimates that every year, the production of food that is wasted generates “3.3 billion tonnes of greenhouse gases” and uses up to “1.4 billion hectares of land – 28 per cent of the world’s agricultural area”. For us that’s enough reasons to stop this vicious chain of waste.


How does FairMeals work for the customer?

Simply install the app, search for the desired dish and place an order. Then appear in the indicated time period in the gastronomy business, show the code from the app and take the reserved order with you.


How does FairMeals work for the businesses?

Just install the app, upload the menu, and select the dishes you want to sell. The number of dishes, the pick up period and the price are defined by the gastronomy business. Everything can be changed just in time, ensuring a high degree of flexibility.


How can it be that I get a full meal at a lower price?

Almost every restaurant or bakery calculates a reserve when shopping and preparing the dishes. This reserve is not always used, so that meals or pastry remain in the gastronomy business. Hence, these additionally produced units/dishes can then be offered at lower prices, since they would otherwise not be sold at all.


How much is a meal?

Every meal will have a discount of at least 20%. Yet, gastronomy businesses may decide to give an even higher discount. The current price will always appear once you select your meal.


How can I pay?

The food is paid locally in the business itself. You can see the payment possibilities in the information of the provider as well as in the shopping cart once you have placed your order. In most cases the payment is possible by means of an EC/credit card or cash.


How do I know that my order has been placed?

After you have placed your order, you will receive a confirmation email. So you know when and where you can pick up your food. Likewise, the app will show your orders in progress.


How am I going to help the environment when using FairMeals?

Because FairMeals only sells food that would otherwise be disposed, you help preventing food from being wasted and thus establish a sustainable use of resources.


How can I cancel my order?

Once an order has been placed, it cannot be canceled by the customer itself. In order to cancel an already triggered order you may contact the FairMeals support through info@fairmeals.com.


Why is the offer limited in time?

The limitation of pick-up times is necessary to ensure the freshness and quality of the food. In addition, it is mostly food, which is remaining just before the closing of the gastronomy business.


Can I bring my own container?

A one-way container will be provided for you by the business. Where gastronomy business allow, we indicate the possibility of bringing your own container. Customers may retrieve the possibilities for bringing their own container in the information of the provide section. For environmental reasons we encourage our partners to offer customers the possibility to bring their own container.


What can I do if I forgot my username or password?

In case you forgot your password, click on “Forgot password” and we will send your login details by email. If you have forgotten your email address and password please send us a message to info@fairmeals.com



Your question hasn’t been answered? Please send us an email to info@fairmeals.com